Poste

As a Client Advisor (Operations), you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise.

Missions

Duties & Responsibilities

Stock Management

Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging)

Manage the delivery operations, preparing and replenishing stock quickly and accurately

Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience

Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs

After Sales Services

Approach After Sales Services as a Client relationship opportunity and provide the best Client experience

Handle Client repair requests, manage the repair process and Client follow-up

Manage and ensure quality issues are properly dealt with

General Duties

Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store

According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs

Develop the highest Brand and product knowledge

Respect Louis Vuitton Brand standards in terms of grooming and behavior

Profil

Prior work experience in retail, hospitality, or service-related industry would be a plus

Excellent communication skills with pleasant disposition

Strong enthusiasm to learn, with a passion for Louis Vuitton products and services and fashion

Adaptable and a fast learner with client centric mentality and initiative

Possess a professional attitude with a mindset of curiosity and empathy

Able to work retail shift hours including weekends & public holidays