Underwriting Assistant

Singapore

The Senior Underwriting Assistant will be a team player within the Middle Office team and will perform tasks that support the Underwriting team. As owner and principal facilitator of assigned accounts, the Senior Underwriting Assistant will perform front-to-end activities throughout the life-cycle of renewal and prospect accounts from submission to expiration. The Senior Underwriting Assistant will be engaged in ongoing development of his/her knowledge of commercial insurance related to his/her specialized line of business

What you’ll be DOING

What will your essential responsibilities include?

Submission/Renewal Phase

• Timely requests to shares services team for quote creation and name clearance activities
• Timely and accurate binding (or declinature) of quotes
• Management of account portfolio

Implementation Phase

• Timely and accurate processing of premiums
• Proactive engagement with underwriting to ensure new and renewed accounts have an efficient and smooth account hand over, ensuring information received is understood and complete in order to process policies on system(s)
• Ensures timely and complete documentation of files handled by role holder in UW file (on Document Management System)
• Accountable for correct (RI) premium, (RI) commission and tax bookings in processing systems
• Support Credit Control team in Premium collection

Maintenance Phase

• At request of Underwriting, ensure timely and high quality implementation of mid-term endorsements, issuance of certificates of insurance and focus on premium collection monitoring (according to the processing rules and guidelines, incl. system data entries)
• Ensure appropriate communication flow between Underwriting, Middle Office and Shared Services
• Foster positive relationship with internal/external counterparts to get a mutual understanding of their needs
• Deal with and address requests originating from client/broker immediately and refer to Underwriting as required and as timely as possible. Seek confirmation from Underwriting prior to implementation of change request

General Support

• Develop an internal network for facilitating the transfer of information and data between functions and departments in order to service the requirements of the underwriters and clients/brokers
• Develop expert level knowledge with regards to systems, and processes and keep abreast of new guidelines published.
• Ensure data quality accuracy ratios at the defined level/metrics
• Support project work to ensure that existing processes meet requirements
• Demonstrate proactive involvement and assist with leadership in any project work or UAT support.
• Provide support in training and onboarding new hires to ensure they are equipped with the necessary knowledge and skills.
• Provide regular reporting on the progress of policy issuance, highlighting any areas of issues and focus to ensure timely action and continuous improvement.

You will report to the Middle Office Team Lead, Singapore.

What you will BRING

We’re looking for someone who has these abilities and skills:

• Ideally the candidate should be of graduate certification and/or hold relevant insurance certification or is studying to achieve their certification
• Relevant insurance experience and/or training, or equivalent combination of education and experience
• Verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication
• Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities
• Develop and maintain productive working relationships with insured, brokers, claim handlers, underwriters and legal counsel. Provide guidance and seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team
• Understands the importance of getting the little details right and takes pride in getting it right the first time
• Ability to plan each day/week depending of workloads. Must possess the skill to prioritize extra tasks as they arise
• Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills
• Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
• Experience in administration / client service function with skills that are put to use with internal & external stakeholders
• Advanced working techniques / self-organization skills to manage assigned portfolio of accounts, keep overview of to-do’s and various deadlines by account, keeps track of in- and external correspondence by account
• Management of Shared Service Centre functions and processes beneficial
• MS Office knowledge at normal user level
• Genius knowledge would be beneficial

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.