Moh Kok Heng & Associates is an authorized representative of AIA Singapore, with more than 25 years of experience in the Financial & Insurance sector.AIA Singapore has been serving the community since 1931. We aim to be the pre-eminent life insurer in Singapore, serving individuals, families and the community with innovative world-class products and providing customers the best digital platform with superior experience and distinguished service excellence. We want to genuinely engage in our customers’ lives, providing the right financial solutions for them and their families in a constantly changing world. And, we are committed to making a positive impact on our customers and the community, helping them live healthier, longer, better lives.

The inaugural AIA internship program seeks to provide a full spectrum enriching learning experience for interns and university graduates aspiring to join the Financial Planning industry. This will be achieved through practical hands-on application of theories/concepts introduced via formal lessons, validation of professional skills/knowledge through examinations, as well as interactions with customers and industry leaders through field visits and events.

Key Responsibilities

Office Administration

• Manage office supplies, inventory, and procurement activities

• Maintain and update company records, databases, and filing systems

• Handle correspondence, emails, and communication with clients and vendors

• Ensure office equipment is well-maintained and coordinate servicing when necessary

Policy & Claims Support

• Assist in processing insurance applications, renewals, and cancellations

• Verify, organize, and file policy documents, endorsements, and claims

• Liaise with underwriting and claims departments for documentation

• Follow up on pending insurance claims and maintain updated records

Customer Service & Support

• Respond promptly to client inquiries via phone, email, or walk-ins

• Provide admin support to sales and customer service teams

• Schedule meetings, appointments, and training sessions