Job Summary:

Develops, implements, enhances and administers quality management programs for assigned functional area or business. Ensures adherence to international standards, regulatory requirements, internal audit requirements and defined policies and procedures.

Principal Responsibilities:

• Develops, implements, supports and/or leads process improvement efforts, quality initiatives, cross-functional efforts and sustainable corrective measures.
• Plans, facilitates or executes internal, customer, supplier or certification audits. Ensures corrective actions specific to non-conformance and audit results are appropriately robust and sustainable to maintain certifications.
• Collects and analyzes data obtained from internal quality audits, customer and supplier feedback, and process evaluations to identify opportunities to improve processes and procedures and ensure quality goals are achieved.
• Works closely and maintains good working relationship with internal department representatives, customers, suppliers, and/or external certification/regulatory representatives.
• Trains employees in continuous improvement techniques and the quality management system.
• Other duties as assigned.

Job Level Specifications:

• Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level.
• Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions.
• Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality.
• Collaborates with immediate management and team members within the department or function.
• Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy.

Work Experience:

• Typically less than 2 years with bachelor's or equivalent.

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.