Key Responsibilities

• Provide BAU network operations support (monitoring, troubleshooting, incident resolution)
• Manage and maintain network infrastructure (firewalls, switches, wireless, load balancers, VPN)
• Support and deliver network projects and enhancements
• Monitor network performance and ensure availability and reliability
• Perform patching, firmware upgrades, and security configurations
• Handle network-related service requests and escalation
• Work with vendors and partners for issue resolution and implementation
• Maintain network documentation, diagrams, and asset inventory
• Ensure adherence to change management and configuration policies
• Support audit requests and maintain required artefacts
• Update security standards and baseline documents
• Participate in procurement and deployment of network solutions
• Provide standby support when required

Requirements Experience & Skills

• At least 5 years of hands-on experience in network and security infrastructure
• Strong knowledge in:
  • Firewall (e.g. Palo Alto)
  • Switching and routing
  • Wireless and NAC (e.g. Aruba, ClearPass)
  • VPN and remote access
  • Load balancers (e.g. F5, Alteon)
• Exposure to SD-WAN, VXLAN, and cloud (AWS) preferred
• Experience in network project delivery and operations

Qualifications

• Relevant certifications (e.g. CCNP/CCIE ) preferred
• Additional certifications (e.g. Network+, CISSP ) are an advantage

Key Competencies

• Strong troubleshooting and analytical skills
• Good communication and stakeholder management
• Ability to work independently and under pressure
• Proactive, adaptable, and continuous learning mindset
• Strong ownership and accountability

Others

• Willing to support after office hours when required