Stay updated on product changes, features, and basic technical conceptsRequired Qualifications:Bachelor’s degree or diploma in Computer Science, IT, or related……
Preferably with 1 year of experience in Desktop and End User support. Provide basic support and troubleshooting to clients, such as password resets, printer……
1 years’ desktop support experience, preferably in a Financial Services Environment, or Degree level Qualification or equivalent in relevant field.…
Installation, configuration, diagnosis and resolution of technical issues related to Microsoft client operating systems, Email (Outlook), File & Print service,……
Hands-on experience in technical support for web or mobile applications. Interacting daily with other engineers to provide technical action plans or take……
Bachelor's degree or above in Computer Science or related field. Minimum 3 years of experience in technical support, system maintenance, or other technical……
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 2+ year of experience in a desktop support, helpdesk……
Keep up with relevant developments in own specialist field, teach others in own field of expertise. Perform specialized technical services to Sales and / or……
Proven experience in a technical support role, level 1 support engineer, system support engineer or similar role; Validate and clarify the issue reported.…
At least 1 year of technical experience. Remote support for clients regardless of location. Provide virtual and email support for internal users.…
NTC/ Nitec / Higher Nitec / Diploma in IT field or any equivalent studies. Provide onsite technical support to clients, resolving day-to-day IT related issues.…
The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and……
Educated to degree level in IT/Engineering field. Participates in the design, development, and implementation of complex system engineering activities involving……
Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers,……
To update the technical details to the system. To assist in handling of customer feedback and complains case. To update the case to Customer Service Portal.…
Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered, and supports customers through specialized technical or……
Study at Nitec/Diploma in IT or Computer science related field are in advantage. Perform first level & second level technical support for user’s desktop and……
Comfort interpreting and explaining statistical outputs to customers with varying levels of technical sophistication. Develop and improve support processes.…
Provide support during production releases (approximately once per month). Support system issues in a 24x7 operational environment as per support model.…
The L2 IT Desktop Support Engineer will be responsible for providing comprehensive technical support and field services. Incident and Request Management:…
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience. They adapt to new processes and procedures quickly, communicating and……
Master’s degree or PhD in Engineering, Computer Science, or a related technical field. We're looking for engineers who bring fresh ideas from all areas,……
Interpersonal Skills: Effective communication, adept at understanding and creating technical documentation. Participate in a 24/7 on-call rotation to address……
The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote……
Provides customer support by responding to requests for technical queries with detailed analysis of building management system, schedule of creation, tooling……
Work with third-party support vendors to resolve technical issues. Proven experience in providing technical support in a corporate IT environment.…
Act promptly as per defined Sop’s. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for……
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We are looking for a Technical Support Engineer with 0 – 1 year of experience. This is an entry-level role ideal for fresh graduates who are passionate about technology and eager to start a career in technical support. You’ll provide first-line support and grow your technical troubleshooting skills in a collaborative environment.Key Responsibilities:Respond to customer queries via email, phone, or chat with clear and professional communication.Troubleshoot basic technical issues related to software, hardware, or networking.Guide users through solutions or escalate complex issues to the senior support team.Accurately log and track support requests and resolutions in the ticketing system.Assist in creating or updating support documentation and FAQs.Work closely with team members to resolve issues efficiently.Stay updated on product changes, features, and basic technical conceptsRequired Qualifications:Bachelor’s degree or diploma in Computer Science, IT, or related field.0–1 year of experience in technical support or customer service.Basic knowledge of Windows, Linux, or macOS operating systems.Strong verbal and written communication skills in English.Willingness to learn and adapt to new tools, systems, and technologies.Good analytical thinking and problem-solving skills.Positive attitude and ability to work well in a team environmentBonus Skills (Good to Have):Familiarity with ticketing tools like Zendesk or Freshdesk.Basic understanding of networking or cloud technologies.Share your CV to hr@greenbotz.co
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