Customer Support applicants have rated the interview process at HubSpot with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 66.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support roles take an average of 11 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 24 days.
Common stages of the interview process at HubSpot as a Customer Support according to 2 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 25%
Personality test: 25%
Here are the most commonly searched roles for interview reports -
Great, organized, clear expectations. I found that, while the process was very corporate, they have managed to create an environment that values prospects. They know that every candidates experience matters and reflects their ethos.
I applied through a recruiter. The process took 2 weeks. I interviewed at HubSpot (Dublin, Dublin) in Apr 2024
Interview
The process started with a brief introductory phone call with an HR representative. The second stage was a practical role-play interview where I had to resolve a customer's issue using a chat simulation. I shared my screen throughout this task, using the company's knowledge base, Google, and AI tools to find a solution. The focus was clearly on my problem-solving method rather than just getting the right answer. The final stage consisted of three consecutive interviews with a hiring manager and two team leads, where they asked standard behavioral questions. The entire process was very efficient and took less than two weeks.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult or angry customer. How did you handle the situation, and what was the outcome?
I applied online. The process took 2 weeks. I interviewed at HubSpot (Singapore) in Jan 2022
Interview
Not easy but the overall experience was pleasant with the recruiter. It's a company I've wanted to join for quite some time due to good benefits. Salary seems decent too
Interview questions [1]
Question 1
Describe the CRM journey and how your role impacts this