Trip.com Group Customer Service interview questions
based on 4 ratings - Updated Jun 15, 2026
Averageinterview difficulty
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How others got an interview
50%
In Person
In Person
50%
Applied online
Applied online
Interview search
4 interviews
Trip.com Group interviews FAQs
Customer Service applicants have rated the interview process at Trip.com Group with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 28.6% positive. This is according to Glassdoor user ratings.
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I interviewed at Trip.com Group (Shanghai, Shanghai)
Interview
Usually there'd 2 round interviews, first is conducted by HR regarding to the experiences and language skills, the second by the business team leader and role-play is needed with the complaints solving scenarios and etc.
Interview questions [1]
Question 1
Would it be possible for you to work over time during the peak seasons?
I applied in-person. I interviewed at Trip.com Group (Edinburgh, Scotland) in Jan 2024
Interview
Interview was good, and felt supportive. All info about company was delivered clear. So was happy to attend it .Also after it I had a little tour around office. Office looked good with nice atmosphere
I applied online. I interviewed at Trip.com Group (Edinburgh, Scotland) in Jan 2026
Interview
I enjoyed all the process, from the first call until the last step!
The interview was friendly and I received all the information I needed
I never felt uncomfortable or under pressure!
Professionalism and honesty are the only words I can use to explain my experience
Interview questions [1]
Question 1
Tell me something about yourself you would like to develop