DHL reviews

3.8

73% would recommend to a friend

(3,340 total reviews)
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Dr. Tobias Meyer

83% approve of CEO

64% positive business outlook

DHL has an employee rating of 3.8 out of 5 stars, based on 3,340 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Oct 28, 2014

Slow moving HQ, Entitled Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They attempt to be an employer of choice. Decent people for the most part.

Cons

A lot of growing pains. They have had the same ambition for years, and it's not getting done. Have spent millions of dollars on consultants, and expenses for people to fly around the world, senior management is brought on board on really good packages, but are they effective? If senior management is hired on great packages, then why do they need so many consultants? Then it's easy to blame someone else when the work doesn't get done. Many people in the HQ do not do much, and are unreceptive. They are civil servants, and it's difficult to be fired in Germany, so they are reshuffled on the same lucrative package. I believe many people stay because it's comfortable and they are decently compensated.

1.0
Aug 16, 2022

Better Companies out there

Recommend
CEO approval
Business Outlook

Pros

The bond between colleagues who are in the same fate.

Cons

Poor call centre management team. No EQ. Only care about Service Levels without thinking of the minimum manpower. No work life balance. Meeting scheduled after 9pm.

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DHL Response
3y
Hello, Thanks for popping in here and leaving us a review - we appreciate it! You are right that sometimes the workload can be pretty high and demanding, especially during peak seasons, but please note that we are aware of these issues and are constantly trying to improve on them. We firmly believe that all our employees deserve a good work-life balance, which goes hand in hand with better job satisfaction and increased productivity. Truly a win-win for all! We expect our Leaders to serve as role models for employees across the Group, not only motivating, supporting their teams with their workload and work planning, but also demonstrating how their work helps the company achieve its goals. Best wishes, Your DHL Team
2.0
May 27, 2024

It's aight

Recommend
CEO approval
Business Outlook

Pros

Sit down whole day long

Cons

Management act like they care but we're just numbers to them

Viewing 1 - 3 of 3,340 Reviews

Glassdoor has 6,442 DHL reviews submitted anonymously by DHL employees. Read employee reviews and ratings on Glassdoor to decide if DHL is right for you.