Redundant systems and Very slow and long processes - Customer Service HSBC Employee Review

3.0
Sep 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Longest Annual Leave of 26 days, plus 6 days of Childcare Leave. Great colleagues and nice bosses. If you can work in HSBC, you can weather all storms in other companies.

Cons

Competent and yet very overworked staff, due to they do not wish to replace staff that have resigned. A lot of systems, if you want to check certain information. Super slow and long processes, as they have outsourced it to other countries. Don't want to upgrade the systems, due to costs...........

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5.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

the work was very exciting

Cons

the hours were very long

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid great money until they were caught for predictors lending. Legally,they hoy a slap in the wrist, but they were fined heavily.i would work for them again but f given the opportunities. They had awesome company trips as well.

Cons

Came to work one day and they just had the keys changed and the doors padlocked.

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