Epic is extremely dedicated to their customers' success, and this ultimately falls back on their own employees. When a client is at risk, misses deadlines, or just needs help to succeed, Epic folks will jump in to bail them out. This translates to the occasional late night at work or long trip for front line employees and management.
I sometimes have a hard time seeing the long term plan from senior management. There are plenty of initiatives for improvement, next steps to tackle challenges, and events on the horizon, but what seems to be missing is a long term business plan for expansion into new markets, diversification of products and services, and strategic growth. This makes company activities feel reactionary rather than industry driving as Epic's size and market share justifies.