HubSpot reviews

3.4

55% would recommend to a friend

(4,153 total reviews)
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Yamini Rangan

65% approve of CEO

49% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,153 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Mar 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Great product and they practice their culture code well in their HQ. Great coworkers in HQ and If you join their new team, they will treat you really well during your new hire training..

Cons

For a company that heavily prides itself on culture, humility and transparency, none of these were brought onto their Singapore office. 1) You will be told to ask for help when needed, but you will then be shamed for needing help You will ALWAYS be told to "ask for help or questions" and that you would be provided support, but when an employee bravely asked for help on things they were not certain on to help them in their role, is it "support" to be shamed by the management for not knowing it? Shamed and belittled for voicing out, by the same people that were hired to lead and support the team? 2) Even if you hadn't applied for the job but they had reached out to you, they will interview you, look at your CV, offer you the role after several rounds of interviews and hire you. Then they will tell you you are "inexperienced to work with them" Is it good leadership to constantly tell an employee repeatedly that they are "very inexperience and it is clear that they need to face more of different situations for them to get the experience" but then not providing them the support? If they had thought of an employee as inexperienced, why would they hire the person in the first place, and then only give them 3 months to prove to be exceptional in the role? Additionally, don't be surprised if they also belittle you by saying that your "English and Communication skills are very poor". These comments come from the same people who hired you. Your confidence will be chipped away daily. 3) If you are a local with expertise in the region, they will hire you as a "local face" and also to be someone who can help the company find a middle ground between the local business culture and their American practices. But once you're hired, don't expect the management to want to listen to your feedback. During my tenure, the local/expat Management were adamant of having a "we have tried, tested and proven results for these in the US & Aus, Hence, it would work in the Asia region and you should just follow what is told" mentality. Is this really how you want to Solve For The Customer? 4) Want to know what your progress is like and where you stand in the company? Don't bother asking the management. They will tell you things to deceive you so you would trust them, and then next thing you know, they're done with you. Transparency level = Opaque 5) Your understanding of your jobscope & skill sets needed, your global co-workers in the same roleas understanding, and the local management's expectations of your role will be extremely misaligned. So be quite prepared to be confused and "inexperienced". 6) Understand the features of the products but need more help with explaining them more succinctly? You can ask for help with fellow co-workers and even request for some time to do product training. But don't be surprised that as per Point #1, you will be shamed by the management for being transparent about the help you need and they will spin a story telling other employees that you do not know even the bare minimum. Yet somehow, you passed your New Hire Training. 7) If the company is done with you and you resign on the same day, they will pay you to leave immediately, treat you like a criminal, humiliate you by saying you are not allowed back in the office to pack their own things, like a Bank's retrenchment. 8) For a company that prides themselves on hearing feedback, when an exit interview was requested, it was immediately refused. It required me to go up to the upper management before I was provided one. These were only the few out of many bad experiences I've had with the company; more specifically, the management here in Singapore. It is fine that the company felt that I was not a good fit, but it was absolutely uncalled for to treat someone with such hostility and humiliation. It has left an extremely bad taste in my mouth, and also for the current employees to see how I was mistreated. SUMMARY: My whole time with the company since I returned from their New Hire Training in Boston was handled extremely poorly. Let's just say that for a company who prides themselves on a "great culture (code)" and a "no-jerk" policy, they did not carry that over from their HQ to their other offices (in this case, Singapore).

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HubSpot Response
10y
So sorry to hear we let you down--I'm talking to our Singapore team about how we can understand this feedback better and address areas we need to improve. .Our goal is always to deliver a remarkable experience worldwide, so it saddens me to hear we fell short here in any way--thank you for the feedback. -Katie
1.0
Feb 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Wholesome culture code Commitment to diversity, inclusion and belonging at the executive level. Excellent product and vision. Great colleagues. Fantastic benefits.

Cons

Toxic leadership at the local level.

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HubSpot Response
5y
Sorry for the delay--our core HR team met with local leadership in Singapore to discuss this review and ensure we were taking it seriously. Needless to say, this isn't who we are or want to be as an organization, and we are paying close attention to ensure this is addressed comprehensively. It's absolutely imperative that our culture not just be great at the global level, but also at the local level, so we will be working hard to understand exactly where the gaps are and how we ensure we take this seriously. -Katie
1.0
Feb 29, 2024
Recommend
CEO approval
Business Outlook

Pros

- Remote work - Tech company - Comprehensive health insurance

Cons

- Experiencing gaslighting from a manager is an insidious and damaging ordeal that can have profound effects on one's mental well-being and professional confidence. Unfortunately, this was my reality under my manager in the Hubspot Support team. Despite my diligent work ethic and commitment to my role, I found myself constantly undermined, belittled, and made to doubt my own perceptions and abilities. Managers would constantly distort reality, gaslighting me into questioning my own sanity and worth within the workplace. This toxic dynamic not only hindered my productivity but also left lasting scars on my self-esteem. It's disheartening to realize that such behavior exists in a professional setting, and I hope my experience serves as a cautionary tale for others navigating similar circumstances. - Management are often misaligned in terms of basic standards e.g. units of work, service qualified leads and top performers getting poor/low performance review scores despite being recognised top performers globally. - The Support team's managers demonstrates a glaring inability to provide effective leadership. Instead of fostering a supportive and motivating work environment, managers seem disconnected and uninterested in the well-being and professional growth of their team members. Decisions are often arbitrary and lack transparency, leaving employees feeling directionless and undervalued. - Communication breakdowns are rampant under the management's watch, leading to confusion, frustration, and a lack of cohesion among team members. Important information is frequently withheld or misrepresented, making it difficult for employees to perform their duties effectively. Attempts to address concerns or seek clarification are met with defensiveness or outright dismissal, creating an atmosphere of mistrust and disengagement. When conflicts arise within the team, managers consistently fail to address them in a constructive and timely manner. Rather than facilitating open dialogue and seeking mutually beneficial resolutions, they resort to avoidance tactics or, worse, exacerbate the situation by taking sides or playing favorites. This lack of conflict resolution skills not only perpetuates tensions within the team but also causes a hit on morale and productivity. - Despite promises of growth opportunities, the reality is also starkly different. Employees are left feeling trapped in their roles, with little to no support or encouragement for career advancement. Developmental initiatives are virtually non-existent, and when discussions about progression arise, they're often met with vague promises and insufficient follow-through. This lack of investment in employee growth not only stifles individual potential but also contributes to recent high turnover rates as talented individuals seek out companies that prioritize and foster professional development. - Once a vibrant and cohesive unit known for its strong culture and emphasis on individual growth, the team at Hubspot Support has devolved into a mere shadow of its former self. What was once a nurturing environment for learning and collaboration has now become fractured and disillusioned. The sense of camaraderie and shared purpose has eroded, replaced by a pervasive sense of disillusionment and apathy. Opportunities for learning and personal development, once abundant, have dwindled to almost nothing, leaving team members feeling stagnant and undervalued. The decline in team morale and cohesion not only impacts productivity and innovation but also tarnishes the company's reputation as an employer of choice.

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HubSpot Response
2y
This one is hard to read and a far cry from what we aim to deliver in terms of culture. I'll pass it along to our Support HRBP for awareness and visibility. As you've seen, we've invested a fair amount in employee growth of late (specific to Support, FKO in person and Grow Day), so I think some of the feedback is fair and some of it is actively being addressed with programming. Will pass it along to our team, thanks for your time and for sharing this feedback with us. -Katie
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