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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,682 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,682 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Apr 8, 2019

      Incredibly toxic culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stock price appreciation Still a popular product, but getting behind with limited innovation

      Cons

      Toxic culture Workplace bullying Ego driven leadership Incredibly political

      3.0
      Jun 1, 2021

      Toxic work environment

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great customer advocacy, good benefits,

      Cons

      Long working hours, high risk of burnout, difficult to sell the platform, lack of collaboration and team spirit, mid-managers are micro managers, aren't empathetic to a pandemic situation, low scores on EVS and yet they still don't act upon the feedback given. Breeding a toxic culture in Asia.

      3.0
      May 12, 2026

      Great benefits overshadowed by unprofessional management

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company and benefits are great

      Cons

      Local support account management is not professional/ethical breach. The team operates under favoritism and the personal whims of the director, creating an environment where members fear retaliation. Morale in the team is at an all time low.

      Viewing 1 - 3 of 5,682 Reviews
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      Glassdoor has 6,618 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.