YouTrip reviews

2.8

44% would recommend to a friend

(127 total reviews)

Caecilia Chu

51% approve of CEO

34% positive business outlook

YouTrip has an employee rating of 2.8 out of 5 stars, based on 127 company reviews on Glassdoor which indicates that most employees have an average working experience there. The YouTrip employee rating is 25% below average for employers within the Finance industry (3.7 stars).

Reviews by job title

127 reviews
1.0
Jul 29, 2024
Recommend
CEO approval
Business Outlook

Pros

2 days WFH Team bonding activities Relax office attire

Cons

I’ve recently been part of a team that exemplifies some of the worst aspects of workplace toxicity. The team is predominantly single-gender except for the intern. The primary issue stems from the micromanagement style of our boss. She insists on sharing our Google calendars, creating an invasive level of scrutiny. Her expectations are constantly shifting; one moment she will discuss a task one way, and the next moment, she will demand something entirely different without warning. This erratic behavior makes it nearly impossible to anticipate her needs or preferences. Furthermore, her management style includes a contradictory approach to permissions. She demands approval for every minor task, yet criticizes anyone who seeks permission, accusing them of lacking initiative. This contradictory stance creates a no-win situation where any action taken is subject to criticism. One particularly troubling aspect is her tendency to dismiss any disagreement. For instance, if she makes a statement, no matter how incorrect (e.g., claiming the moon is square), dissenting opinions are met with accusations of defensiveness. Providing factual corrections only fuels her discontent, making it clear that disagreement is not tolerated. Additionally, her communication style is unprofessional. She often CCs everyone in Slack channels, despite the fact that all relevant parties are already in the channel, which is unnecessary and confusing. Her use of all caps in messages further adds to the unprofessional atmosphere. Overall, this experience has been marked by a lack of clear communication, constant micromanagement, and an environment where professional disagreement is not just discouraged but penalized. For anyone considering joining this team, be prepared for a challenging and potentially demoralizing experience.

avatar
YouTrip Response
1y
Thanks for your feedback, and first of all, sorry for any negative experiences you’ve had at YouTrip. We truly aim to put people and their experiences at the heart of our people team. While creating a more professional atmosphere and reducing micro-management won’t happen overnight, we’re committed to paying attention to the feedback/concerns and exploring ways to improve, that includes aligning with people managers to cultivate positive workplace for employees at YouTrip. Sincerely, People-team
1.0
Jul 19, 2023

Last company on earth to join

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly employees to work with. Learn not to be bias, showing favouritism and being manipulative such as creating positive reviews and painting a good picture.

Cons

Its a company for retirement whereby they do not have any benefits that is proud to talk about. Culture is Traditional, Closed Minded and TOXIC environment. TOXIC is the word management love to use around for those who is not aligned to their unlogical and short-sighted vision. Shaping their own social norm that deems right, confirmist are very welcome. If you are a fan of mind craft and acting, this is the company where lots of mind games are being played and being pretentious, especially with the HR.

2.0
Dec 29, 2025
Recommend
CEO approval
Business Outlook

Pros

YouTrip is a well-known brand in Singapore and it’s meaningful to work on something so widely used. You can see and feel the impact when people pull out the purple card on the MRT or in JB. The company also offers strong exposure to the issuing and fintech space. I had the chance to learn how card networks, processors, banks and FX providers fit together behind the scenes. This experience is valuable if you want to grow your career in payments. YouTrip also maintains a relatively generous hybrid setup with two work-from-home days each week. At a time when many organisations are pushing employees back into the office full-time, this is a welcome move that encourages work-life balance.

Cons

YouTrip is running into organisational issues that are increasingly hard to ignore at its current scale. Many of these problems are structural rather than temporary. Compensation and benefits sit well below market, both in startup and fintech circles. Offers are pegged to previous salaries instead of transparent compensation bands, and annual leave starts at just 15 days — ironically low for a travel company. Progression and performance evaluations are unclear. There are no real rubrics or level expectations. Performance grading is opaque even to managers, with final ratings sitting with senior leadership. In a company of this size, it often feels like visibility to the C-suite matters more than actual competency. Across functions, responsibilities are poorly performed. Teams often avoid owning decisions, pass work sideways, and aren’t held accountable when scope is dropped or delayed. If you’re a Product Manager in this environment, expect to pick up the slack of other teams because the finger frequently points at you. A big contributor to this is how leadership handles mistakes. Objectives are often vague, expectations are poorly set, and employees are expected to produce proposals and data from a blank slate with very little guidance. When things inevitably go off course, the response is more blame than support. This is albeit the root cause being the lack of clarity from the top and not the people trying to execute. Transparency is also limited, and leadership is not meaningfully open to feedback. Employees rarely see company metrics or the roadmap, several town halls have been cancelled and engagement survey results that were promised were never shared. More importantly, the same concerns around transparency, compensation, levelling and benefits have been raised repeatedly by multiple generations of employees and even directors, with little real action taken. Turnover reflects all of this. The Product team of eight was effectively reset twice during my time here. Instead of addressing underlying issues, leadership tends to backfill quickly with shortened hiring processes — repeating the same cycle rather than fixing it.

Viewing 1 - 3 of 127 Reviews

Glassdoor has 147 YouTrip reviews submitted anonymously by YouTrip employees. Read employee reviews and ratings on Glassdoor to decide if YouTrip is right for you.